Reliance Pro Terms and Conditions

Effective Date: 03/11/2025

Last Updated: 03/11/2025

Welcome to Reliance Pro (“Company,” “we,” “our,” “us”)! These Terms and Conditions (“Terms”) govern your access to and use of our website located at www.reliancepro.com (the “Site”), services, and any associated features or content (collectively, the “Services”).

By accessing or using the Site or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use the Site or Services.

1. Eligibility

By using the Site, you represent that:

• You are at least 18 years old (or the age of majority in your jurisdiction).
• You have the legal capacity to enter into a binding agreement.
• You are using our products and services in compliance with all applicable laws and regulations, including FDA and California Health & Safety Code regulations, where applicable.

2. Products & Medical Disclaimer

Reliance Pro supplies medical equipment and products.

Disclaimer: We do not provide medical advice. Any content provided on the Site is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

You are responsible for ensuring that the products you purchase from us are appropriate for your intended use and that you comply with applicable regulatory requirements.

3. Orders and Payment

3.1 Order Acceptance

All orders placed through the Site are subject to our acceptance. We reserve the right to refuse or cancel any order at any time, including but not limited to:

• Product availability
• Errors in the description or price of the product
• Suspicion of fraud or unauthorized activity

3.2 Payment Terms

We accept major credit cards and other payment methods as listed on the Site. You agree to provide current, complete, and accurate payment and billing information. By submitting payment, you authorize us to charge the total amount to your selected payment method.

3.3 Sales Tax

Sales tax may be applied to your order in accordance with California law.

4. Shipping & Delivery

Shipping is available within the United States unless otherwise specified. Delivery times are estimated and not guaranteed. Reliance Pro is not responsible for delays caused by carriers or factors beyond our control.

5. Returns & Refund Policy

Please review our Return and Refund Policy for information on returning products.

Note: Certain medical products may not be eligible for return due to hygiene and safety regulations under California and federal laws.

6. User Accounts

You may need to create an account to use certain features. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• Any activities that occur under your account.

We reserve the right to suspend or terminate your account for violations of these Terms.

7. Privacy & Data Protection (California Compliance)

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information in accordance with the California Consumer Privacy Act (CCPA) and California Online Privacy Protection Act (CalOPPA).

8. Intellectual Property

All content on the Site, including text, graphics, logos, and software, is owned or licensed by Reliance Pro and protected under U.S. and international copyright, trademark, and other intellectual property laws.

9. Prohibited Uses

You agree not to:

• Use the Site for any unlawful purpose.
• Attempt to gain unauthorized access to our systems.
• Upload malicious code or engage in any activity that disrupts or harms our Services.
• Misrepresent your affiliation with any person or entity.

10. Limitation of Liability

To the fullest extent permitted by California law, Reliance Pro and its affiliates will not be liable for any indirect, incidental, special, or consequential damages.

11. Warranties Disclaimer

Except as expressly provided, the Site and Services are provided “as is” and “as available.” We disclaim all warranties, express or implied.

12. Indemnification

You agree to indemnify and hold harmless Reliance Pro from any claims, liabilities, damages, and expenses arising out of your use of the Site.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California. Any disputes shall be resolved through binding arbitration in Santa Clara County, California.

14. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page.

15. Contact Information

Email: [email protected]

Phone: (408) 274-1453

Address: Reliance Pro, 3277 South White Rd., San Jose, California, 95148, USA